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How Our Terms Shape Your Account

When you open an account with royalbos, you agree to the terms that keep our platform secure and fair for everyone.

Account security stepsPayment method rulesWithdrawal verificationResponsible account useYour rights and contact paths
royalbos How Our Terms Shape Your Account
GET HELP WITH TERMS

How to Contact Us About Your Account

If you have questions about how these terms apply to your account, or if you want to request changes to your personal data or account settings, we're here to help. You can reach our support team through live chat during lobby hours, send an email to our legal inquiry address, or submit a formal request through your account settings. All requests are logged and answered within two business days.

Team online

Live Chat Support

Reach our team through the help icon in your lobby. We respond to account and terms questions within minutes during peak hours, usually 08:00–23:00 Jakarta time, daily.

Email Inquiry

Send a formal question about your terms or account to [email protected]. Include your account email and a clear description of your request; we reply within 48 hours.

Account Settings Request

Log in, navigate to Account > Privacy & Terms, and submit a data-access or account-change request. Our team processes these within two business days with a confirmation email.

SECURITY AND DATA CARE

How We Protect Your Information

Your account data is encrypted end-to-end during login and deposit flows using industry-standard TLS 1.3 protocols.

Data Encryption

All account logins and payment transactions use TLS 1.3 encryption.

Third-Party Sharing

We share account data only with licensed payment processors (for DANA, OVO, GoPay, QRIS and bank transfers), anti-fraud providers, and…

Cookie Transparency

Our site uses functional cookies to remember your lobby preferences and session tokens. No marketing cookies track you off-site.

Account Deletion

Request account closure in Account > Privacy & Terms.

Data Access Rights

Request a copy of all your personal data—account details, transaction history, support tickets, device logs—within 30 days.

Dispute Resolution

If you disagree with a transaction or term application, escalate to our Disputes team via email or account request.

Your Questions About These Terms

We know terms can be dense. Here's what players in Surabaya, Jakarta and across Indonesia ask us most about the rules that govern your account with royalbos.

No. If you close your account, any balance in your wallet is refunded to the payment method you used to deposit within three business days. Your game history stays on file for one year in case you need a dispute record. You can reopen an account anytime by signing up again with the same email.

No. Multi-accounting violates our terms. If we detect duplicate accounts from the same device or identity, we close all of them and may forfeit balances. This rule protects the fairness of promotions and live table games for all players.

Once approved (usually within 24 hours of your request), withdrawals to DANA, OVO, GoPay and QRIS typically clear within one business day. Bank transfers may take one to three days depending on your bank. We'll send you a confirmation email as soon as your funds leave our system.

Availability depends on local law. Some sports-betting markets, certain slot-feature rooms, and live poker tables may be restricted in your region. When you open your account, we show you which games are available based on your registered location. If you move, update your address so you see the correct lobby.

No. We do not store your actual card numbers, DANA ID, OVO account or GoPay credentials. Payment details are tokenised by our licensed processor and deleted after your transaction confirms. Only transaction IDs and dates are kept in your history for record-keeping.

Your password stays encrypted on our servers. If you haven't played in more than 90 days, we may ask you to re-verify your identity (via email link or SMS code) before you can withdraw. This extra step protects inactive accounts from unauthorised access. You can log in anytime from any device without re-registration.

Submit a formal dispute request in Account > Privacy & Terms or email [email protected] with your account email and a clear explanation. Our Disputes team reviews it within ten business days and replies with their determination. If you remain unsatisfied, you have the right to escalate to your local financial regulator where applicable.