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How royalbos Handles Your Personal Data

At royalbos, your personal data is collected only for the purposes we describe here — operating your account, processing deposits via DANA, OVO, GoPay or QRIS, and delivering…

Data collected only as neededDANA, OVO, GoPay & QRIS transactions protectedYou can request deletion at any timeNo selling of your data to third partiesAccess depends on local law

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What Data We Collect and Why

royalbos Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with royalbos, we collect the information needed to verify your identity, process your payments, and keep your account secure. This includes your name, email address, phone number, and payment method details — for example, the wallet ID you use when depositing

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via DANA or OVO, or the QRIS code linked to your transaction. We also collect device and session data (browser type, IP address, and session timestamps) to protect your account from unauthorised access. We do not collect more than what is necessary for these purposes, and
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access to your data within our team is restricted on a need-to-know basis. How we handle your data depends on local law, and where local law permits, we may be required to retain certain transaction records for regulatory compliance. Payment context: DANA, OVO, GoPay, QRIS.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT

How to Reach Our Privacy Team

If you have questions about how we store your data, want to request a copy of your personal information, or need to report a suspected data issue, our privacy support channels are open around the clock. You can reach us directly through live chat, email, or our dedicated privacy request form inside your account settings — whichever suits you from Jakarta to Surabaya.

Team online

Live Chat

Available 24 hours a day, 7 days a week inside your royalbos account. Type 'privacy request' to route your message directly to the data-handling team for the fastest response.

Email Support

Send your privacy query to our support email address listed in your account settings. We aim to respond within 48 hours, with data-access requests typically fulfilled within 14 business days.

In-Account Request Form

Log in, go to Settings, then Privacy & Data, and submit your request directly. This form creates a tracked case so you can monitor the status of your data request in real time.

DATA HANDLING STANDARDS

Six Ways We Protect Your Privacy

We have built our data practices around six concrete commitments — from how we handle cookies on your device to how long we keep your account records.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand which pages load slowest on mobile.

Account Security

Your password is stored as a salted hash — we cannot read it ourselves.

Data Retention

We keep your account data for as long as your account is active, plus the retention period required by applicable…

Third-Party Sharing

We share your data only with payment processors — DANA, OVO, GoPay, QRIS — and identity-verification partners directly involved in…

Withdrawal Verification

Before a withdrawal is released, we verify the destination wallet matches the one used for your most recent deposit.

Policy Updates

When this privacy policy changes in a material way, we send a notification to the email on your account at…

Your Privacy Questions Answered

Below we cover the questions we hear most often about data rights, cookies, payment records and account access. If you do not find what you need here, our live chat team is available around the clock to walk you through a specific request step by step.

We collect your name, email, phone number, and the payment wallet details you use — for example your DANA or OVO account ID. We also log your IP address and device type to protect your account from unauthorised logins.

We share your data only with the payment processors needed to clear your DANA, OVO, GoPay or QRIS transactions, and with identity-verification services. We do not sell or rent your personal information to any other party.

We retain your data while your account is active and for the additional period required by local regulation after it closes. Once that retention window ends, we delete your personal records upon request, where local law permits.

Log in, go to Settings, then Privacy & Data, and submit a data-access request. We will compile and deliver your data within 14 business days. You can also send the request via email if you cannot access your account.

Yes. Submit a deletion request through the Privacy & Data section of your account settings or via our support email. We process deletion requests within 30 days, subject to any retention obligations that depend on local law.

We use session cookies to keep you logged in and analytics cookies to measure page load speed. You can adjust cookie preferences from the footer of any page. Turning off analytics cookies does not affect your account or payments.

Transaction references are stored securely to let us reconcile your balance and handle any deposit disputes you raise with support. Raw payment codes are not stored after the transaction is confirmed and reconciled on our system.

How royalbos Handles Your Personal Data

How to Reach Our Privacy Team

Live Chat

Email Support

In-Account Request Form

Six Ways We Protect Your Privacy

Cookie Policy

Account Security

Data Retention

Third-Party Sharing

Withdrawal Verification

Policy Updates

Your Privacy Questions Answered

01 What personal data does royalbos collect when I open an account?

02 Does royalbos share my data with third parties?

03 How long does royalbos keep my account data?

04 How can I request a copy of the data royalbos holds about me?

05 Can I ask royalbos to delete my personal data?

06 How does royalbos use cookies, and can I turn them off?

07 What happens to my QRIS or GoPay transaction data after I make a deposit?

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