Reference

Our Legal Terms, Plainly Stated

royalbos operates under a clear legal framework that governs how your account, data, and transactions are handled — all access and eligibility depends on local law.

Account Terms ApplyData Handled ResponsiblyDANA, OVO, GoPay, QRIS CoveredIndonesia Region ScopeContact Us Anytime

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What Our Legal Terms Actually Cover

royalbos Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Our legal terms define the relationship between royalbos and you as an account holder. They set out which activities are permitted where local law permits, how deposits and withdrawals via DANA, OVO, GoPay and QRIS are processed under our terms, and what happens when a dispute

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arises. Your account data is stored on secured servers and is not shared with third parties outside of what our Privacy Policy explicitly states. We retain transaction records for a minimum period required under applicable regulations — you may request a copy of your records via
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live chat or email at any time. These terms are governed by the jurisdiction under which royalbos holds its operating authority, and any access or eligibility to specific features depends on local law. We update this page when our terms change and we notify you via
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the email address on your account.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights, a data request, or a concern about how these terms apply to your account, our support team is available 24 hours a day, 7 days a week. You can reach us through live chat directly from your account dashboard, by email at our official legal address, or via our in-app help centre — whichever is most convenient for you in Jakarta or anywhere else in Indonesia.

Team online

Live Chat

Available 24/7 from your account dashboard. Start a chat session and select 'Legal & Account' from the topic menu — our team responds within two minutes during peak hours.

Email Support

Send your legal query or data access request to our support email. We aim to respond within 24 hours on business days, with a case reference number issued immediately upon receipt.

In-App Help Centre

Open the Help Centre from the account menu on mobile or desktop. Filter by 'Legal & Terms' to find answers, submit a request, or escalate to a live agent without leaving the page.

ACCOUNT SECURITY DETAIL

How royalbos Handles Your Data and Security

We apply layered account security and a clear data retention policy so your information stays protected and you remain in control.

Data Encryption

All account data, including payment details for DANA, OVO, GoPay and QRIS transactions, is encrypted in transit and at rest…

Cookie Policy

We use session cookies to keep you logged in and analytical cookies to understand how you navigate the lobby.

Retention Schedule

Transaction records are retained for the period required by applicable regulations. After that period lapses, records are anonymised or deleted.

Account Access Control

Two-factor authentication is available for all accounts and we recommend you activate it from the Security section of your profile.

Data Request Process

You have the right to request a copy of the personal data we hold.

Legal Contact Officer

A dedicated legal contact handles escalated data or terms disputes.

Frequently Asked Legal Questions

These are the questions we receive most often about our terms, your account rights, and how our policies apply in Indonesia. Each answer reflects how our systems actually work — not a generic disclaimer.

Yes, our terms apply to all accounts registered from Indonesia. Specific feature access and eligibility depends on local law, and we flag any restricted features inside your account settings so you always know what applies to you.

Yes. Submit your data access request via live chat or email with your account ID as reference. We verify your identity first, then deliver a full data export within 14 business days. There is no fee for this request.

Payment data processed through DANA, OVO, GoPay or QRIS is encrypted and retained only for the period required under applicable regulations. We do not share payment details with third parties beyond what is necessary to process your transaction.

On account closure, we retain transaction records for the mandatory regulatory period, then anonymise or delete remaining personal data. You can request early deletion of non-mandatory data by contacting support before closure is finalised.

Open a dispute via live chat and select 'Legal & Account' as the topic, or send an email with 'Dispute' in the subject line. We acknowledge disputes within 24 hours and provide a resolution timeline based on the complexity of your case.

Session cookies are required for your account to function correctly. Analytical cookies are optional and can be turned off from the cookie preferences panel in your account profile settings — changes take effect immediately without requiring a logout.

We send a notification to your registered email address whenever our terms are updated, with a summary of what changed and when the update takes effect. The updated terms page also displays a 'Last Revised' date at the top for easy reference.

Our Legal Terms, Plainly Stated

How to Reach Us on Legal Matters

Live Chat

Email Support

In-App Help Centre

How royalbos Handles Your Data and Security

Data Encryption

Cookie Policy

Retention Schedule

Account Access Control

Data Request Process

Legal Contact Officer

Frequently Asked Legal Questions

01 Do royalbos terms apply to my account if I am in Indonesia?

02 Can I request a copy of the personal data royalbos holds about me?

03 How does royalbos handle my DANA or OVO payment data under its legal terms?

04 What happens to my account data if I close my royalbos account?

05 How do I dispute a transaction or a decision made under royalbos terms?

06 Are royalbos cookies required, or can I disable them?

07 How will I know if royalbos updates its legal terms?

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